Progressive Training - Level 2
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Change Management
Introduction to Change Management and what your role is within managing change as an employee and a manager. Overview of the ADKAR model and how to apply it within your workplace and for your teams. Desired Learning Outcome: Effectively put a Change Management plan together in order to reach results faster with a maximum "buy-in" from your employees. Delivery type: Classroom Time commitment: 1.5 hours Prerequisites: Reading material (will be provided) Course required for: Training & Development Progressive Level 2 & 3 Employees Event Management
This workshop will focus on how to organize a major event, including project management, lay-out design, resource management as well as financial management. Desired Learning Outcome: After completion you should be able to chair an event organizing committee and plan and execute a major event from start to finish. Delivery type: Classroom Time commitment: 2 Hours Prerequisites: Event Management Level 1 - Online the Defence Learning Network (DLN) DWAN: http://dln-rad.mil.ca Internet: https://dln-rad.forces.gc.ca/login-lien/ Course required for: Training & Development Progressive Level 2 Employees Expenditure Management: Sections 32, 33, 34 of the FAA This course helps re-familiarize employees of the Department of National Defence (DND) and members of the Canadian Armed Forces (CAF) with the policies and procedures outlined in the Financial Administration Act (FAA). Desired Learning Outcome: Gain section 32 and 34 spending authority. Delivery type: Online the Defence Learning Network (DLN) DWAN: http://dln-rad.mil.ca Internet: https://dln-rad.forces.gc.ca/login-lien/ Time commitment: 6 Hours Prerequisites: None Course required for: Employees requiring public spending authority Optional for: All Others F
Financial Business Planning
This course introduces managers and supervisors to the basic principles of Non Public Fund finances, financial statements and their roles and responsibilities as NPF managers/supervisors. The participants will also gain an understanding of the business planning process (including budgeting) as it pertains to NPF business lines. Desired Learning Outcome: Increased awareness of NPF financial policies and procedures and proficiencies in financial and business planning from a sustainability and growth perspective. Delivery type: Classroom Time commitment: 3 hours Prerequisites: None Course required for: Managers and supervisors GGreen Procurement
It is important to incorporate environmental performance considerations into procurement decisions. This online course introduces the federal government's Policy on Green Procurement and provides detailed strategies and tools for applying its principles throughout the procurement process. Participants will explore the reasons for buying green, identify the major eco-labels. Topics include: - Basic concepts for buying environmentally preferable goods and services - Application and implementation of the Policy on Green Procurement - Evaluating environmental performance claims - Resources for buying green - Guidelines for greening specifications Desired Learning Outcome: Identify what makes a good or service green, apply life-cycle analysis and define value for money. Delivery type: Online Canada School of Public Service > C215e http://www.myschool-monecole.gc.ca Time commitment: 2 Hours Prerequisites: None Course required for: All employees involved in public procurement Optional for: All Others High Five® - Principles of Healthy Child Development
HIGH FIVE® is Canada's quality standard for children's recreation and sport. This innovative approach will enhance program quality and provide positive experiences for children of all ages. Desired Learning Outcome: To ensure all children who participate in recreational play, develop physically, emotionally, socially, and cognitively by providing recreation and sport programs that provide activities and environments where children feel safe, welcome, competent, connected, empowered and special. Delivery type: Classroom Time commitment: 7.5 Hours Prerequisites: None Course required for: Supervisory, Client Service and Program Leader roles Optional: All Others High Five® - Quest 2 Prerequisite - High Five® - Principles of Healthy Child Development This one-day training helps supervisors improve risk management in children’s programs by learning how to measure quality with the HIGH FIVE® scientifically validated QUEST 2 Tool. Supervisors will use the QUEST 2 Tool and learn how to enter their data into the HIGH FIVE® Database to track their progress as well as identify areas of need. They will also learn how to debrief the results of the assessments with staff in a positive way. Desired Learning Outcome: This one-day training helps supervisors improve risk management in children’s programs by learning how to measure quality with the HIGH FIVE® scientifically validated QUEST 2 Tool. Supervisors will use the QUEST 2 Tool and learn how to enter their data into the HIGH FIVE® Database to track their organization’s progress as well as identify areas of need. They will also learn how to debrief the results of the assessments with staff in a positive way. At the completion of this training, learners will be able to: - Use the QUEST 2 scientifically validated Tool for assessing children’s programs - Identify the risk of not assessing programs and the benefits of regular program assessment - Identify how to conduct an effective debrief with staff Delivery type: Classroom Time commitment: 7.5 Hours Prerequisites: HIGH FIVE® - Principles of Healthy Child Development Course required for: Supervisory, Client Service and Program Leader roles Optional: All Others Manager - Supervisor Corporate Orientation Framework
Provide newly hired, rehired or promoted managers and supervisors with the necessary corporate knowledge and tools to be effective in their managerial and supervisory role. Desired Learning Outcome: Increase awareness of CFMWS policies and procedures. Delivery type: Online the Defence Learning Network (DLN) DWAN: http://dln-rad.mil.ca Internet: https://dln-rad.forces.gc.ca/login-lien/ Time commitment: 8 months Prerequisites: None Course required for: Training & Development Progressive Level 2 & 3 Employees Optional for: Non supervisors Managing the Customer Experience Customer service is everybody’s business. Learn to manage the customer experience from awareness to advocacy. Topic areas include: - Why customer service matters - Measuring and monitoring customer satisfaction - Customer service and new media - Building your customer experience management program Discussion of key concepts will be supported by examples of best practices from multiple sectors. Desired Learning Outcome: Improved customer service. Delivery type: Classroom Time commitment: 8 Hours Prerequisites: None Course required for: Training & Development Progressive Level 2 Employees Optional for: All Others Marketing 101 Marketing 101 workshop to familiarize PSP Kingston employees on common practices and considerations when creating activities, programs and events. Topics to include: - Introduction to marketing processes, activities and considerations and their role in achieving organizational objectives. - Introduction to integrating marketing communications related to promotional mix, consumer behaviour, and other approaches to capture the attention of intended target markets. - Introduction to market segmentation strategies. - Key advertising techniques such as simplicity, catchy slogans, short copy, etc. Importance of branding. - Overview of digital marketing strategies that identify target audience behaviour and effectively reach these markets such as web search optimization, mobile communication, web site design, and social media. - Introduction to social media tools and techniques to connect with consumers. Desired Learning Outcome: Participants will demonstrate their learning by creating a marketing plan that outlines one or more strategies to promote/sell their section-specific programs and services (one or more). Delivery type: Classroom Time commitment: 7.5 Hours Prerequisites: None Course required for: Training & Development Progressive Level 2 Employees Optional for: Full Time Training & Development Progressive Level 1 Employees in event planning role or associated program management Microsoft Excel Intermediate
Prerequisite - Microsoft Excel Basic This course builds on the skills and concepts taught in Excel 2010: Basic. Learn how to use multiple worksheets and workbooks efficiently, and start working with more advanced formatting options including styles, themes, and backgrounds. Learn how to create outlines and subtotals, how to create and apply cell names, and how to work with tables. Save workbooks as Web pages, insert and edit hyperlinks, and learn to share workbooks by email. This course also covers advanced charting techniques, use of trendlines and sparklines, worksheet auditing and protection, file sharing and merging, and workbook templates. Finally, students will learn to work with PivotTables and PivotCharts. Desired Learning Outcome: Improve working knowledge of Excel. Delivery type: Classroom Time commitment: 8 Hours Prerequisites: Excel 2010 Basic Course required for: All employees based on job requirement Optional for: All Others Microsoft Outlook Intermediate Prerequisite - Microsoft Outlook Basic This course builds on the skills and concepts taught in Outlook: Basic. Students will learn how to add visual impact using albums, tables, charts, smart art, customized animation and audio/visual effects. Desired Learning Outcome: Improve working knowledge of Outlook Delivery type: Classroom Time commitment: 8 Hours Prerequisites: An introductory course in Outlook, or equivalent working knowledge of the software Course required for: All employees based on job and skill requirement Optional for: All Others Microsoft Powerpoint Basics This course teaches students the fundamentals of this application and its usage within the Windows environment. Students learn to create, modify, and deliver electronic presentations. They learn to create slides containing text, tables, charts, diagrams, and graphics. Students practice customizing slides and finalizing presentations, and then learn to print and deliver slide shows. Desired Learning Outcome: Improve working knowledge of Powerpoint Delivery type: Classroom Time commitment: 8 Hours Prerequisites: None Course required for: All employees based on job and skill requirement Optional for: All Others Microsoft Word Intermediate Prerequisite - Microsoft Word Basic This course builds on the skills and concepts taught in Word 2010: Basic, First Look Edition. Students will work with styles, sections, and columns and will use the Navigation pane to work with outlines. They will format tables, print labels and envelopes, and work with graphics. They will also use document templates, manage document revisions, and work with Web features. Desired Learning Outcome: Improve working knowledge of Word. Delivery type: Classroom Time commitment: 8 Hours Prerequisites: Word 2010 Basic Course required for: All employees based on job requirement Military Writing - Level 1 Basic military writing and staff work skills as it pertains to format, routing and procedures. Desired Learning Outcome: Gain the ability to efficiently complete staff work for chain of command review or action. Delivery type: Classroom Time commitment: 2-3 hours Prerequisites: None Course required for: Training & Development Progressive Level 2 Employees Optional for: Training & Development Progressive Level 1 Employees NPP Financial Delegated Authorities and Contracting Certification
Provides individuals with the essential knowledge to discharge their NPP signing authority responsibilities. It is a mandatory certification pre-requisite for any individual who by virtue of his / her job description needs NPP Delegated signing authority and who is not mandated to complete the "Fundamentals of NPP Certification”. Desired Learning Outcome: NPP signing authority and to ensure that all who are entrusted with the management of NPP are provided with the training required to effectively discharge their responsibilities. Delivery type: Online the Defence Learning Network (DLN) DWAN: http://dln-rad.mil.ca Internet: https://dln-rad.forces.gc.ca/login-lien/ Time commitment: 4 Hours Prerequisites: None Course required for: NPP Financial Signing Authority at All Levels Optional for: All Others NPF Occupational Health and Safety: for Managers-Supervisors 1. In order to comply, be aware of the content of the OHS policy which provide tools. 2. Familiarize yourself with the elements of the OHS Policy that apply to your workplace. 3. Ensure your employees complete OHS training associated to their positions and responsibilities available in OHS Toolbox). Desired Learning Outcome: - OHS hazards in your workplace - Where to find training in the OHS Toolbox - Where to find support tools (OHS Toolbox) Delivery type: Online CFMWS Login and select NPF Occupational Health and Safety for Managers-Supervisors If you are already logged in, click on Employee Zone > Occupational Health & Safety > Training Time commitment: 30 Minutes Prerequisites: None Course required for: All Managers and Supervisors NPF Occupational Health and Safety: Prevention for Managers-Supervisors This occupational health and safety prevention course introduces students to common hazards and the application of the RACE process. Desired Learning Outcome: - Prevention of health and safety hazards in the workplace - Where to find training in the OHS Toolbox - Where to find support tools (OHS Toolbox) Delivery type: Online CFMWS Login and select NPF Occupational Health and Safety Prevention for Managers-Supervisors If you are already logged in, click on Employee Zone > Occupational Health & Safety > Training Time commitment: 15 Minutes Prerequisites: None Course required for: All Managers and Supervisors NPF Occupational Health and Safety: Workplace Inspection Training - Know the type of activities to inspect - Have a positive attitude, open mind - Get to the bottom of the things - Take a systematic approach - Demonstrate an exemplary behaviour - Possess problem-solving ability - Demonstrate realism Desired Learning Outcome: - How to conduct a workplace inspection - Where to find training in the OHS Toolbox - Where to find support tools (OHS Toolbox) Delivery type: Online CFMWS Login and select Occupational Health and Safety Workplace Inspection Training If you are already logged in, click on Employee Zone > Occupational Health & Safety > Training Time commitment: 40 Minutes Prerequisites: None Course required for: OHS Committee members, SLER NPP Sponsorship & Donations Awareness of the policy and the "do's" and "dont's" of sponsorship and donations. This course is designed to give you an awareness of the program and not necessarily to certify you as an "Authorized Agent". Desired Learning Outcome: NPP Sponsorship and Donations program awareness and impact of deliverables. Delivery type: Classroom with test Time commitment: 2 Hours Prerequisites: None Course required for: Training & Development Progressive Level 2 & 3 Employees Optional for: Training & Development Progressive Level 1 Employees PSP Policy Suite
This course will highlight and discuss the practical and daily work application of the PSP/NPF policies in place. Emphasis is not on knowing the complete policies in place but rather to quickly locate the ones that apply to the issue at hand and how they apply to your daily working lives as guiding documents. You will be required to complete some case studies in a group setting. Desired Learning Outcome: Practical knowledge and application of relevant policies. Delivery type: Classroom Time commitment: 3 Hours Prerequisites: None Course required for: Training & Development Progressive Level 2 & 3 Employees Optional for: Training & Development Progressive Level 1 Employees Speechcraft: An Opportunity to Succeed
Speechcraft is a workshop for anyone wanting to develop or brush up on their public speaking skills. In six short, relaxed classroom sessions, participants will gain confidence in all aspects of communication, including written and impromptu speaking, body language and listening. Persons participating in Speechcraft will further develop and/or learn communication skills through practice and studying the materials provided. Speechcraft will improve performance in: conducting and participating in business meetings; motivating people; interviewing for jobs; selling ideas or products; and solving problems. Desired Learning Outcome: The skills gained through Speechcraft will benefit you at home and at work. Every conversation will be more relaxed, productive, and enjoyable. You will be able to communicate better with your family, employer, associates, subordinates, and customers. Delivery type: Classroom Time commitment: Six weekly 90 minute sessions Prerequisites: None Course required for: Training & Development Progressive Level 2 & 3 Employees Optional for: All Others Values & Ethics and Conflict of Interest Awareness for Managers
This awareness session will provide supervisors/managers with a basic overview of the NPF Values and Ethics and Conflict of Interest Policies as well as provide a model for ethical decision making. Desired Learning Outcome: Awareness of NPF Values and Ethics and Conflict of Interest Policies. Delivery type: Classroom Time commitment: 2 Hours Prerequisites: None Course required for: Training & Development Progressive Level 2 & 3 Employees |
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